Privacy policy

Last updated: 28 August 2026

StellarPetSupplies ("we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us or otherwise use our services.

Our online store is hosted by Shopify, which provides the ecommerce platform we use to operate our website and process customer transactions.

1. Personal Information We Collect

Depending on how you interact with us, we may collect or process information including:

  • your name, email address, phone number and billing or delivery address;
  • order information, including products purchased, order history, returns and refunds;
  • payment and transaction information;
  • communications you send to us;
  • account information, if you create an account;
  • device and browser information, IP address and other technical information;
  • information about how you use and interact with our website; and
  • marketing preferences.

Payment information may be processed directly by Shopify or other payment providers. StellarPetSupplies generally does not receive or store your complete payment-card details.

2. How We Use Your Information

We may use your personal information to:

  • process and fulfil your orders;
  • process payments, refunds and other transactions;
  • arrange shipping and provide tracking information;
  • communicate with you about your orders;
  • provide customer support;
  • manage returns, refunds and product issues;
  • operate, maintain and improve our website;
  • detect and prevent fraud or misuse;
  • comply with legal and regulatory obligations; and
  • send marketing communications where you have consented or where otherwise permitted by law.

You may unsubscribe from promotional emails at any time using the unsubscribe link contained in those emails.

3. How We Share Your Information

We may disclose personal information where reasonably necessary to operate our business and provide your order, including to:

  • Shopify, which hosts and supports our online store;
  • payment processors and financial service providers;
  • suppliers and fulfilment partners;
  • postal, courier and logistics providers;
  • technology, analytics and customer-service providers;
  • marketing and advertising providers where applicable; and
  • government authorities, regulators or professional advisers where required or permitted by law.

We may also disclose information where you authorise us to do so.

We do not disclose personal information unnecessarily.

4. Suppliers, Fulfilment and Shipping

StellarPetSupplies uses third-party suppliers and fulfilment partners to process and deliver customer orders.

To fulfil your order, we may provide relevant parties with information such as your:

  • name;
  • delivery address;
  • phone number or email address where required for delivery;
  • order details; and
  • products and variations ordered.

Some of our suppliers, fulfilment partners and shipping providers may be located outside Australia. Your information may therefore be processed overseas where necessary to source, fulfil and deliver your order.

We disclose only the information reasonably necessary for these purposes.

5. Shopify

Our store is hosted by Shopify.

Shopify collects and processes certain personal information when you visit or use our store in order to provide its ecommerce platform and related services.

Where Shopify Network Intelligence or related Shopify services are enabled, Shopify may also process information about your interactions with our store together with information from Shopify and other participating Shopify merchants to provide services such as analytics, personalisation, fraud prevention and advertising.

You can find more information about Shopify's handling of personal information in the Shopify Consumer Privacy Policy.

You can also access Shopify's privacy controls through the Shopify Privacy Portal.

6. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

  • operate the website;
  • maintain your shopping cart;
  • remember preferences;
  • improve security;
  • analyse website performance and usage; and
  • support advertising or marketing where applicable.

You can control certain cookies through your browser settings and, where available, our website privacy controls.

Disabling some cookies may affect the functionality of our website.

7. Overseas Processing

Because we use international technology, fulfilment and logistics providers, personal information may be disclosed, stored or processed outside Australia.

This may include countries in which Shopify, our suppliers, fulfilment partners or shipping providers operate.

The countries involved can vary depending on the product, service provider and delivery arrangements used for your order.

8. Security and Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

We also rely on Shopify and other service providers to maintain appropriate security measures for information processed through their systems.

However, no online service or electronic transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for purposes such as:

  • fulfilling and supporting orders;
  • maintaining business and transaction records;
  • fraud prevention;
  • resolving disputes; and
  • complying with legal, tax and accounting obligations.

9. Access, Correction and Privacy Concerns

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing certain requests.

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and respond.

Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Nothing in this Privacy Policy limits any rights available to you under applicable Australian privacy law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, service providers or legal obligations.

The latest version will be published on this page with the updated date shown above.

11. Contact Us

If you have questions about this Privacy Policy, our privacy practices or personal information we hold about you, please contact support@stellarpetsupplies.com.au.