Terms of service

Last updated: 26 August 2026

Welcome to StellarPetSupplies. These Terms of Service ("Terms") govern your use of our website and your purchase of products from StellarPetSupplies.

By accessing our website, placing an order or purchasing a product from us, you agree to these Terms. Please read them carefully before making a purchase.

In these Terms, "we", "us" and "our" refer to StellarPetSupplies, and "you" and "your" refer to the person accessing our website or purchasing from us.

1. About Us

StellarPetSupplies is an Australian-owned online retailer supplying pet beds, clothing, accessories and other pet-related products.

Business name: StellarPetSupplies
ABN: 64433581097
Email: support@stellarpetsupplies.com.au

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You must not:

use our website for fraudulent, unlawful or malicious purposes;
interfere with the operation, security or functionality of our website;
attempt to gain unauthorised access to our website, accounts or systems;
introduce viruses, malware or other harmful material;
copy, reproduce or commercially exploit our website content without permission; or
use false or misleading information when placing an order.

We may restrict or suspend access to our website where reasonably necessary to protect our website, customers or business from misuse, fraud or security threats.

3. Products and Product Information

We take reasonable care to ensure that product descriptions, photographs, specifications, measurements and other information displayed on our website are accurate.

However, minor variations may occur due to factors including manufacturing processes, product updates, lighting and screen settings. Colours displayed on a screen may therefore differ slightly from the physical product.

Product dimensions and measurements are approximate unless expressly stated otherwise.

Where a product is available in different sizes, particularly pet clothing, harnesses, collars or similar products, you are responsible for reviewing the relevant sizing information and measuring your pet before ordering.

Nothing in this section limits your rights under the Australian Consumer Law where a product does not correspond with its description, is defective, unsafe or otherwise fails to meet a consumer guarantee.

4. Pet Safety and Appropriate Product Use

Our products are intended to be used for their stated purpose and in accordance with any instructions, warnings or recommendations supplied with the product.

Pet owners should:

select products appropriate for their pet's size, breed, age and behaviour;
supervise their pet where supervision is appropriate;
inspect products regularly for signs of wear or damage;
stop using a product if it becomes damaged or unsafe; and
follow any care, assembly or usage instructions provided.

No pet toy or accessory should be assumed to be indestructible.

Information provided on our website is general product information and is not veterinary or professional animal-health advice. If you have concerns about whether a product is appropriate for your pet's health or individual circumstances, you should seek advice from a qualified veterinarian or other suitably qualified professional.

Nothing in this section excludes or limits any obligation we have under applicable consumer or product-safety laws.

5. Product Availability and Fulfilment

Product availability is subject to change.

Some products may be stored, supplied or dispatched on our behalf by third-party fulfilment partners or suppliers, including suppliers located outside Australia.

This means that certain products may be shipped directly from a supplier or fulfilment facility rather than from a StellarPetSupplies-operated warehouse.

Where relevant, information about expected delivery times will be displayed on our website or during checkout.

We take reasonable steps to maintain accurate information regarding product availability. If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a refund.

6. Orders

When you place an order, you are responsible for ensuring that all information you provide is accurate and complete, including:

your name;
email address;
delivery address;
billing information; and
the products, quantities, sizes and variations selected.

After you place an order, you may receive an automated order confirmation. This confirms that we have received your order.

We may be unable to fulfil an order in limited circumstances, including where:

a product is unexpectedly unavailable;
there is an obvious pricing or listing error;
payment cannot be authorised;
we reasonably suspect fraud or unauthorised activity; or
we cannot legally or practically deliver the product to the specified location.

Where an order cannot be fulfilled after payment has been received, we will provide an appropriate refund unless another solution is agreed with you.

Nothing in this section limits any rights or remedies available to you under applicable law.

7. Prices

Prices are displayed in the currency identified on our website.

For sales to Australian consumers, prices include applicable GST where required by law.

Any applicable delivery charges will be clearly shown before you complete your purchase.

For international orders, customs duties, import taxes or other charges imposed by authorities in the destination country may apply. Where these charges are not already included in the amount collected from you at checkout, responsibility for them will be disclosed where applicable.

We make reasonable efforts to ensure prices displayed on our website are accurate.

If a pricing error occurs, we will handle the matter in accordance with applicable Australian consumer law.

8. Payment

Payment must be made using one of the payment methods available at checkout.

Payments may be processed by third-party payment providers. Your use of a payment provider may also be subject to that provider's terms and privacy practices.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not guarantee that every payment method will be available at all times.

9. Shipping and Delivery

Shipping options, estimated delivery times and applicable shipping charges are provided on our website or during checkout.

Delivery times are estimates unless expressly stated otherwise. Actual delivery times may be affected by matters outside our reasonable control, including:

carrier or postal delays;
customs processing;
severe weather;
public holidays;
increased seasonal demand;
supplier delays; or
other transportation disruptions.

Some products may be shipped separately and may therefore arrive in multiple packages.

We will take reasonable steps to ensure orders are supplied within the estimated or otherwise agreed timeframe and will provide appropriate assistance where an order cannot be supplied within the promised or a reasonable period.

You are responsible for providing a complete and accurate delivery address. Additional costs resulting solely from an incorrect address supplied by you may be payable by you where permitted by law.

Please refer to our Shipping Policy for further information.

10. Risk and Delivery

Responsibility for a product generally passes to you when the product is delivered to you or to a person authorised by you to receive it.

If your parcel appears damaged when delivered, please photograph the package and product and contact us as soon as reasonably possible so that we can assist you.

Failure to contact us immediately does not remove any rights you may have under the Australian Consumer Law.

11. Returns and Refunds

StellarPetSupplies does not accept returns, exchanges or refunds for change of mind, including incorrect size, colour, style or product selection.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law. If a product is faulty, damaged, incorrect, significantly different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.

Please refer to our Refund Policy for full details.

12. Incorrect, Missing or Damaged Products

If you receive:

an incorrect product;
an incomplete order;
a product damaged in transit; or
a product you believe is defective,

please contact us at support@stellarpetsupplies.com.au with your order number and details of the issue.

Providing clear photographs of the item and packaging, where possible, can help us resolve the issue more quickly.

We will assess the circumstances and provide an appropriate remedy in accordance with these Terms and applicable consumer law.

13. Promotions and Discount Codes

Promotions, discounts and coupon codes may be subject to additional conditions displayed at the time of the promotion.

Unless stated otherwise:

discount codes cannot be exchanged for cash;
only one discount code may be used per order;
promotional offers may have an expiry date; and
discounts apply only to eligible products.

Promotional conditions do not affect your rights under the Australian Consumer Law.

14. Reviews and User-Submitted Content

If you submit a product review, photograph, comment or other content to us, you confirm that the content:

is truthful and reflects your genuine experience where applicable;
does not infringe another person's intellectual property or privacy rights;
is not unlawful, defamatory, abusive or misleading; and
does not contain malicious software or harmful material.

Where you voluntarily submit content for publication on our website or social media, you grant us a non-exclusive, royalty-free licence to display and reproduce that content for purposes connected with StellarPetSupplies.

We may moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, offensive, irrelevant or violates these Terms.

We will not manipulate reviews in a way that creates a false or misleading impression of customer opinions.

15. Intellectual Property

Unless otherwise stated, the StellarPetSupplies name, branding, website design, written content, graphics and other original materials on our website are owned by or licensed to StellarPetSupplies and are protected by applicable intellectual property laws.

You may view and use our website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, sell or commercially exploit our original content without our prior written permission, except where permitted by law.

Product names, trademarks, images or other materials belonging to third-party brands remain the property of their respective owners.

16. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment processors, delivery providers and social media platforms.

We are not responsible for the independent content, security or privacy practices of third-party websites that we do not control.

The inclusion of a third-party link does not necessarily constitute an endorsement of that third party.

Nothing in this section limits our responsibility for our own obligations to you as the seller of products purchased from StellarPetSupplies.

17. Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

To the extent permitted by law, StellarPetSupplies is not responsible for loss or damage caused by:

use of a product contrary to supplied instructions or warnings;
misuse, neglect or intentional damage;
unauthorised alteration or modification of a product;
normal wear and tear; or
use of a product for a purpose for which it was not designed.

This section does not apply where the loss or damage results from a failure by us to comply with a consumer guarantee or another obligation imposed by law.

18. Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Our Privacy Policy explains how information may be collected, used, stored and disclosed when you use our website or make a purchase.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services or applicable laws.

Any updated Terms will be published on this page with a revised "Last updated" date.

Unless otherwise required by law, changes will apply prospectively and will not retrospectively alter the terms applying to an order that you have already placed.

You should review these Terms periodically when using our website.

20. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary, while the remaining provisions will continue to operate to the extent permitted by law.

21. Governing Law

These Terms are governed by the laws of New South Wales, Australia, together with applicable laws of the Commonwealth of Australia.

Nothing in this section is intended to prevent a consumer from relying on any mandatory rights or jurisdiction available to them under applicable consumer law.